We are a private general dental practice in central Romford which first opened in 1946.
Vivek Anand, PRINCIPAL
Vivek qualified from King’s College, London, UK in 2000, gaining a distinction in his BDS degree. In 2003 he successfully completed his membership exams for the Royal College of Surgeons. Vivek joined WRDP in 2007.
UK – GDC 78206
MINA GOULA, ASSOCIATE DENTIST
Mina graduated as a general dentist in 2010 and she has been working in Essex since then. She followed to achieve a certificate in cosmetic dentistry and aesthetic restorative dentistry and she is a certified Invisalign provider. She finished her Master in restorative and aesthetic dentistry at the University of Turin in 2019. She has also trained with Dr Bob Khana to carry out facial treatments such as anti- wrinkle treatments.
GREECE. GDC 204270
Iker Lezcano, PRINCIPAL
Iker qualified from Universidad del Pais Vasco, Bilbao, Spain in 2004 . In 2006 he gained a Certificate in Dental Implants. Iker obtained his 3 year MSc in Restorative and Cosmetic Dentistry from Warwick University. He joined our practice in 2008.
SPAIN – GDC 84235
Prakash Promod, VISITING SURGEON
Prakash graduated in dentistry in 2001 and spent the early part of his career gaining experience in Oral & Maxillofacial Surgery. Prakash comes carries out facial and beauty procedures as well as complex surgical cases.
UK GDC 86137, GMC 7085165
Iain Johnstone, Associate Dentist
Iain qualified as a dentist in Cape Town, South Africa in 1985. Since then he has always worked in general practice. In 1989 he started to work in the U.K. and joined Western Road Dental Practice in 1992. His special interest is treating nervous patients and he is qualified and very experienced in providing inhalation and intravenous sedation.
SOUTH AFRICA – GDC 63913
Jennie started her career in Dentistry as a dental nurse and qualified in the National Certificate in 2004, she went on to furthered her career at University of Essex and qualified as Dental Hygienist in 2014. Jennie joined the practice in March 2017.
UK – GDC 183700
Vilma Jonylaite qualified as a Dental Hygienist in 2001 in Lithuania, she is very passionate about oral health and constantly seeking to renew her learning in dental hygiene and prevention. Vilma joined the practice December 2016.
UK – GDC 102553
GDC - 146070
Stacey started working at WRDP in 2007 as a Dental Nurse, she progressed in her role in 2016 and became our Practice Manager.
UK GDC 157143
HEAD OF RECEPTION
Katy joined the practice in 2009. She progressed in her role and become head receptionist in 2011. Katy has built up a good rapport with our patients throughout the years and enjoys meeting new patients.
Samantha joined the surgery in 2018. She enjoys getting to know our existing patients and welcoming new patients to the practice.
Mez joined the surgery in 2016. She qualified as a dental nurse with her NEBDN diploma in 2014 in London. Mez is experienced in implants and sedation treatments.
UK – GDC - 254196
Daniela joined the surgery in 2018. She qualified as a dental nurse with her NEBDN diploma in 2018 in London. Daniela is experienced in implants and sedation treatments.
UK – GDC -279237
Kalpana is currently on maternity leave and has been in the practice since 2010
UK – GDC 202107
UK – GDC - 268571
Gabriela joined our practice as a full time dental nurse in 2020 and she has since become an invaluable member of our team.
UK - GDC - 293923
WE offer a wide range of services of an exceptionally high standard which include:
We provide an “Out of Hours” emergency dental service 365 days a year, everyday until 9pm.
For more information please call 01708 203 146. You can also email at firstname.lastname@example.org
Denplan patients can also contact Denplan directly on 0800 844 999 (+44 196 284 4999 from overseas)
WE operate a practice complaint procedure which adheres to national criteria.
If you have a complaint or concern about the service you have received from your dentist, hygienist or any of the staff working in this practice, please let us know at your earliest convenience.
We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:
Complaints about the treatment you received should be made to the dentist who normally sees you.
In investigating your complaint, we shall aim to:
2 Cherry Orchard Rd.
Croydon CR0 6BA
08456 120 540
The General Dental Council
37 Wimpole Street
Tel. 020 7887 3800
Complaining on Behalf of Someone Else
WESTERN ROAD DENTAL PRACTICE
97 Western Road, Romford RM1 3LS
Tel: 01708 203 146
The appointment times available for individual dentists and hygienists vary. Please see the dentists and hygienists usual times under FAQs or contact us for more details by telephone or e-mail. The practice is closed on Sundays and Bank holidays.
From Monday-Friday there is a dentist on call for emergencies after hours from 5.00pm – 9.00pm and at weekends and bank holidays from 9.00am – 9.00pm.
Denplan Essentials for inclusive check ups, hygienist appointments and dental injury cover plus 10% discount off your dental treatment .
Frequently Asked Questions
Q: IMPORTANT CORONAVIRUS INFORMATION
A: Our practice is open again for new and regular patients. Thanks for your patience during these weeks of lockdown.
The treatments we are offering may be different to those you received before, depending on staff and equipment available. It will take some time before services return to normal.
We are up-to-date on new guidance that has been issued and the practice is Covid- 19 secure.
To maintain the safety of our team and all our patients we will ask you to follow these guidelines.
***** PLEASE READ CAREFULLY *****
BOOKING YOUR APPOINTMENT
1. Do not come to the practice without an appointment.
2. You will be asked questions about your health and risk of Covid- 19 when booking your appointment.
3. If you have Covid- 19 symptoms you may phone 111 and be referred to your local Urgent Dental Centre (UDC).
ARRIVING AT THE PRACTICE
1. Wait outside the front door for a nurse to take your temperature.
2. Wear a mask covering your face and nose. (Face masks are available at the practice for £1. Patients without a facemask will not be seen)
3. Arrive to your appointment on time. If you arrive too early please wait in your car.
4. Come alone to your appointment. (Escorts for for vulnerable patients and children should be from their same household).
5. We operate a traffic light system, with. ared light please wait outside. When light turns green please sanitize your hands and come to reception. You will be asked to take your temperature on our wall mounter thermometer.
6. If your temperature is higher than 37.5 C or you experience any Covid related symptoms you will not be allowed to enter the practice.
7. Do not wear jewellery or bring bags to your appointment.
INSIDE THE PRACTICE
1. Keep your face mask at all times
2. You will be given a hat until the end of your appointment
3. Hand gel must be used at arrival, after using parking IPAD and clinipads and before entering the surgery room.
4. We no longer offer newspapers or toys in the waiting room.
5. Disposable drinking cups and tissues are available on request.
6. Toilets facilities are restricted to emergency use only.
7. Do not brush your teeth in the toilet.
8. Please maintain a safety distance between staff members and other patients.
9. Hand shaking is not recommended.
10. Do not touch anything in the practice.
11. Do not share the lift with others.
1. The dentist may ask you to rinse your mouth before starting your treatment.
2. Your appointment may be shorter than usual.
3. Hygienist appointments will consist on waterless hand scaling until further notice.
LEAVING THE PRACTICE
1. Please pay by card whenever possible
2. Ensure we have your consent to use email address for sending your treatment plan and any other forms required.
3. Use designated bin for your shoe covers and hat
Q: HOW CAN I REGISTER AS A PATIENT?
Please check YOUR FIRST VISIT to find out more.
Q: IS TREATMENT FREE FOR MY CHILDREN?
A: Yes, all our patient’s children benefit from FREE check ups and FREE dental treatment until their 18th birthday.
Please check UNDER 18s GO FREE to find out more.
Q: DO YOU OFFER DISCOUNTS?
Q: WHAT HAPPENS ON MY FIRST VISIT?
Q: I AM VERY NERVOUS. HOW CAN YOU HELP ME?
Q: IN AN EMERGENCY, CAN I JUST WALK IN?
Q: DO YOU HAVE A FREE CAR PARK?
Q: CAN I SEE THE HYGIENIST WITHOUT A DENTAL CHECK UP?
Q: CAN I HAVE A PRICE LIST?
Q: I AM A WHEELCHAIR USER. CAN I ACCESS THE PRACTICE?
Q: I AM BLIND. CAN I BRING MY GUIDE DOG?
Q: DO YOU OFFER FINANCE AND PAYMENT PLANS?
A: Yes. We offer interest free credit finance through DENTAL FINANCE and monthly payment plans with DENPLAN. We also accept all major dental insurers.
Q: I AM INTERESTED IN A FULL MAKEOVER OF MY SMILE. CAN YOU HELP ME?
Q: I AM INTERESTED IN HAVING AN IMPLANT. CAN YOU EXPLAIN ME BRIEFLY WHAT EXACTLY IMPLANT IS AND HOW IT WORKS?
Placing the implants requires a small operation. This can be carried out under local anaesthetic alone (dental injection) or with sedation. You will not feel any pain at the time, but you may feel some discomfort during the week following the surgery. This is usually due to having stitches in place, and the normal healing process. Usually the implants need to bond (integrate) with the bone after they have been placed. This takes from 3 – 6 months. If you are having one, two or three teeth replaced, you will have a temporary restoration in the meantime.
If you have complete dentures, you can wear them throughout the healing period once they have been adjusted after the surgery. It takes about 9 months from the initial assessment to the time when the artificial teeth or dentures are finally attached to the implants but a lot depends on how complicated your treatment is. Our specialists will be able to give you a timetable.
Please make sure you understand exactly what treatment is proposed, the total cost of the treatment and what the alternatives are. If you are unhappy with any of the answers then do ask for a second opinion. You will be spending a lot of time, effort and money so you must be sure that you know what you are getting at the end of treatment.
Q: WHAT ARE THE OTHER ALTERNATIVES OF REPLACING MISSING TEETH?
Q: WHAT ARE THE ADVANTAGES AND DISADVANTAGES OF THE MENTIONED OPTIONS?
The advantage of a bridge is that it is fixed. The disadvantages include an average life expectancy of high quality conventional bridgework of 7 – 15 years. For conventional bridgework the adjacent teeth usually have to be drilled and cut down, this is not so for adhesive bridgework, but this type can de-bond and fall out. Gum and bone levels usually continue to shrink, and the bridge margins can become unsightly due to recession after a few years.
The only known disadvantage of an implant so far is the higher initial investment, and the possibility of a longer treatment timeframe.
Q: IS IT POSSIBLE TO HAVE A BRILLIANT, WHITE “HOLLYWOOD” SMILE?
Q: I WOULD LIKE TO BLEACH MY TEETH BUT I AM CONFUSED AS THERE ARE VARIOUS WHITENING SYSTEMS ON THE MARKET OF VARYING QUALITY AND PRICE. WHAT YOU WILL RECOMMEND?
In approximately two weeks time a short review appointment is made so the patient and the dentist can discuss the results achieved. Some patients may suffer a variable amount of sensitivity during and immediately after treatment which is to be expected but if needed a dentist will take a closer look to confirm that everything is normal and there is nothing to worry about. A special tooth paste is provided for the most sensitive moments. The sensitivity goes away when the bleaching is stopped. As the home gel is less concentrated and is more gentle to the teeth and gums home bleaching is recommended as the preferred option in most cases. In some cases combined teeth whitening can be recommended.
The colour of the teeth usually never returns to the original shade but a top up is recommended after 6,12 or18 months to keep the teeth looking good. Re-bleaching for couple of days may be necessary if a lot of coffee, tea, red wine, curry, etc is consumed.
Q: CAN I CHANGE MY MIND FOR A TREATMENT ASSESSED BEFOREHAND?
Q: ARE THERE CANCELLATION FEES?
A: Yes. If you fail to attend or you cancel within 24 hours of your appointment you will be charged a cancellation fee. However, if this is the first time it happens, we may ask you to just pay a deposit in order to rebook. This applies to Private and Denplan patients, as well as under 18s.
Q: I FORGOT TO TYPE MY CAR REGISTRATION IN RECEPTION. WILL I GET A FINE?
Q: DO YOU OFFER NHS TREATMENT?
A: No. We offer just private treament with an initial consultation fee of £50. If you join our Denplan schemes, your regular check- ups, x- rays, hygiene appointments and dental treatment will be included from £14 per month. Please ask your dentist about Denplan.